Shipping & Returns

PoshGems endeavours to operate a same day shipping policy, orders received before 12 noon (GMT) will be shipped same working day via the chosen shipping method, i.e. Royal Mail Special Delivery post in the UK and Royal Mail Airmail to other countries. Orders received after 12 noon may be subject to shipping the following working day.

We are certain that you are going to love our jewellery, if however, you are not entirely satisfied with your purchase, please return to the following address for an exchange or refund:

Returns
Dimensionize Ltd
71 Wayland Avenue
Brighton
BN1 5JL

We offer a 30 day money back no quibbles guarantee on our products if returned to us in an unused condition. Unfortunately we are not able to accept returns of earrings for hygiene reasons with the exception of where the earrings are defected. If you would like to return an item, please contact us to let us know either by email: contact@poshgems.com or via the contact page.

Please note, we are only able to refund postage in the unlikely event of faulty merchandise.

Please do not hesitate to contact us via the contact us page or telephone us at Dimensionize, the parent company of PoshGems on +44 (0) 845 310 4100 if you require any assistance or guidance in this matter.

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